Return, Replacement, and Refund Policy

CORE ECOM Return, Replacement, and Refund Policy

Last Updated: 25/09/2025

At CoreEcom, your satisfaction is our priority. Our core policy centers on a Replacement First approach to ensure you quickly receive a correct and functional product.

1. REPLACEMENT POLICY (PRIMARY RESOLUTION)

We offer a hassle-free replacement for items returned within [2] days of delivery if the product is found to be Damaged, Defective (not working/manufacturing fault), or an Incorrect Item (wrong size, colour, or product) was shipped. To initiate a replacement, please contact Customer Support within the specified timeframe and provide clear photographic or video evidence of the issue. Once the issue is verified and the original item is successfully picked up by our logistics partner, an identical replacement product will be dispatched to you at no additional cost.

2. REFUND POLICY (STRICTLY LIMITED CONDITIONS)

Refunds are processed only under strictly defined circumstances where a replacement is not possible or the order was not fulfilled:

The original order was Undelivered or officially declared Lost by Logistics.
The returned item qualified for a replacement (due to damage, defect, or incorrect delivery), but an identical replacement is currently Out-of-Stock.

For all other return reasons, our policy mandates a replacement.

3. REFUND OPTIONS AND PROCESSING

For all eligible refunds (as listed in Section 2), you will be given a choice of receiving your money back via two methods:

Original Payment Method: The full amount will be credited back to the source used for the initial purchase (Credit Card, Debit Card, Net Banking, UPI, etc.).
CoreEcom Vouchers/Store Credit: The full amount will be issued as a CoreEcom Voucher or Store Credit, which can be instantly used for future purchases on our platform.

Once a refund is approved, the process will be initiated within [2-3] business days. While CoreEcom Vouchers are typically instant, refunds to the Original Payment Method may take [5-10] business days to reflect in your bank account, depending on your bank’s processing time.

4. GENERAL RETURN CONDITIONS AND EXCLUSIONS

To be eligible for any resolution (replacement or refund), the product must be in the same condition that you received it (except for the reported damage/defect), and must include all original tags, accessories, and packaging. Items marked as “Final Sale,” perishable goods, gift cards, or certain hygiene/personal care items (e.g., innerwear, used cosmetics) are generally non-returnable and non-replaceable unless received damaged and reported immediately upon delivery.

5. CANCELLATION

You may cancel your order for a full refund if the request is placed before the order is shipped. Once the order has been shipped, it cannot be cancelled, and the strict conditions of the Refund Policy (Section 2) will apply upon its return.